Safe at Home Pet Sitters
 
Policies

Important information for you and your pets.

Office Hours

Office Hours
Monday - Friday, 8am-5pm. Voice and e-mails are checked periodically.

Pet Sitting Hours

Pet Sitting Hours
Sunday-Saturday 7am-9pm. Hours may vary by season. If service is needed outside our regular operating hours please call (908) 499-1657. All times are approximate but every effort will be made to visit your pet as close to your requested time as possible.

Payment

Payment
Safe at Home Pet Sitters accepts personal checks and cash. Please DO NOT post date checks.

Return Checks

Returned Checks
There is a $35 returned check fee. This fee is subject to change and is based on current bank fees.

Reservations

Reservations/Scheduling Visits
Safe at Home Pet Sitters require that we have an initial consultation before pet sitting services can be provided. We are a reservation in advance service. Every effort will be made to accommodate your last minute requests for service, but we can't provide "on-call" service on a regular basis.

Cancellations

Cancellations (Daily Dog Walking)
Cancellations should be received no later than 9am the day of your scheduled visit. We created this liberal cancellation policy for our daily clients so you are not penalized if you take a day off due to illness or need to take a personal day. This was not intended for taking off on a regular basis (once a week or more) or taking longer periods of time off (vacations, business trips etc). Any cancellations after 9am will be charged at our regular rates.

Cancellations

Cancellations (Vacation Visits)
All vacation visits must be paid in full in advance. Safe at Home Pet Sitters reserves the right to assess a 25% cancellation fee for cancellation of services without reasonable notice. Once a vacation starts it is non refundable. The reason for this is that Safe at Home Pet Sitters is a reservation in advance company and may have turned away other clients who wanted to book the space you had reserved. If you return home early, please call Robert (908) 499-1657.

Late Returns

Late Returns (Vacation Visits)
If your return is delayed, please contact us as soon as possible at (908) 499-1657. We will make every effort to keep your pets on their regular schedule until you return.

Vaccinations

Vaccinations/Illness
Safe at Home Pet Sitters requires that dogs and cats, when of age, have their rabies vaccination before service begins. If a pet exhibits symptoms of kennel cough or any other contagious diseases please let us know so we may take extra precautions not to transfer any illnesses to our other clients.